General FAQs​:

What is your return/exchange policy?

• I am unable to accept returns or exchanges at this time.

​What are the shipping options and costs?

• Shipping calculations are made through Squarespace using USPS options.

​How long will it take for my order to arrive?

• ​It will take about 5 to 10 business days for it to arrive after processing. Times may vary depending on distance, weather, holidays, and other factors.

​How can I track my order?

• ​A tracking number will be sent to you once your order has been processed and is ready to ship.

What payment methods do you accept?

• ​ I accept all payment methods provided by Squarespace.

Can I cancel or change my order after it's been placed?

• ​You may cancel your order and receive a full refund at any time before the item is shipped. Once the item has shipped, cancellation or changes are no longer possible.

• Before I start making your item, I will get your approval of the details. If you want something changed after the agreed-upon details, it will be up to my discretion whether I can make the change.

What should I do if my order arrives damaged or wrong?

• ​If the order arrives incorrectly or is damaged, please get in touch with me at renshandmadehaven@gmail.com, and I will do my best to help resolve the issue.

Where are you located/where do you ship from?

• ​I am located outside New Orleans, LA, in a town called Harahan.